Contact list

A Contact List is a custom group of Contacts that you create for targeted broadcasts or campaigns. Similar to a mailing list, it helps you organize recipients for WhatsApp messaging campaigns. By grouping Contacts into lists, you can:

• Run focused broadcasts for promotions, updates, or announcements

• Ensure messages reach only the intended audience

• Reuse lists across multiple campaigns

How to Create a Contact List  

• Go to the Contact Lists section under the Broadcast tab.

• Click + New Contact List.

• Enter a Name for the list.

• Set the Status of the list:

• Active: Ready for broadcast.

• Inactive: Paused, not available for sending.

• Assign an Owner (default is the user creating the list).

• Click on Save

• Select Contacts to add (manually or via file import).

• In manual addition search the existing contact names and add to the contact list.

• In case of import, add the file from which the contacts have to be imported to the contact list.

You can import Contacts into a list using a spreadsheet file (CSV or Excel).

What Happens During Import:  

• New Contacts are added automatically.

• Duplicate Contacts already in the list are ignored.

• Inactive Contacts (already in the list) will prompt you to reactivate them.

• If the phone number doesn’t exist in your system, a new Contact will be created and linked to the list.

If the Contact is not already linked to the right channel (e.g., WhatsApp), a new chat will be created automatically in the background.

Contact Statuses in a List  

Each Contact in a list has additional info tracked:

Contact Limits  

• Each Contact List can hold up to 1,000 contacts.

• This cap ensures quality engagement and system performance, since Convonite is designed for high-value follow-up messaging rather than bulk retail broadcasting.

• The limit can be extended in the future if required.