Contact List
Contact list
A Contact List is a custom group of Contacts that you create for targeted broadcasts or campaigns. Similar to a mailing list, it helps you organize recipients for WhatsApp messaging campaigns. By grouping Contacts into lists, you can:
Run focused broadcasts for promotions, updates, or announcements
Ensure messages reach only the intended audience
Reuse lists across multiple campaigns
How to Create a Contact List
Go to the Contact Lists section under the Broadcast tab.
Click + New Contact List.
Enter a Name for the list.
Set the Status of the list:
Active: Ready for broadcast.
Inactive: Paused, not available for sending.
Assign an Owner (default is the user creating the list).
Click on Save
Select Contacts to add (manually or via file import).
In manual addition search the existing contact names and add to the contact list.
In case of import, add the file from which the contacts have to be imported to the contact list.
You can import Contacts into a list using a spreadsheet file (CSV or Excel).
What Happens During Import:
New Contacts are added automatically.
Duplicate Contacts already in the list are ignored.
Inactive Contacts (already in the list) will prompt you to reactivate them.
If the phone number doesn’t exist in your system, a new Contact will be created and linked to the list.
If the Contact is not already linked to the right channel (e.g., WhatsApp), a new chat will be created automatically in the background.
Contact Statuses in a List
Each Contact in a list has additional info tracked:
Property | What It Means |
Status | Active or Inactive in this list |
Added Time | When the Contact was added |
Contact Limits
Each Contact List can hold up to 1,000 contacts.
This cap ensures quality engagement and system performance, since Convonite is designed for high-value follow-up messaging rather than bulk retail broadcasting.
The limit can be extended in the future if required.
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