WhatsApp Business API Documents & Verification Checklist | Convonite

Documents Required for WhatsApp Business API

Documents Required for WhatsApp Business API  

To access the WhatsApp Business Platform (API), Meta requires businesses to undergo a verification process. Having these documents ready beforehand will speed up your approval from days to just a few hours.

1. Business Identity Proof (Any One)  

Meta needs to verify that your business is a legally registered entity. You will need to upload a digital copy of one of the following:
  • GST Registration Certificate (Highly recommended for Indian businesses)
  • Certificate of Incorporation (For Pvt Ltd, OPC, or LLP)
  • MSME / Udyam Registration Certificate
  • Shop & Establishment License
  • Business PAN Card (Note: Individual PAN is often not accepted for Business Verification)

 2. Address & Phone Proof  

If your identity proof (above) does not clearly show your current business address or phone number, you may need a supporting document:
  • Utility Bill: Electricity, Landline, or Water bill in the legal business name.
  • Bank Account Statement: A recent statement showing the business name and address.
  • Business Tax Document: Any official tax filing that displays the registered address.

3. Digital & Technical Prerequisites  

Beyond paper documents, your digital presence must meet these Meta standards:
  • Live Website: Your website must be functional and clearly display your business name and contact information.
  • Business Email: An email address with your company domain (e.g., info@yourbrand.com) is preferred over generic Gmail/Yahoo accounts.
  • Meta Business Manager ID: A 15-digit ID found in your Meta Business Suite settings.
  • A Clean Phone Number: A number that is not currently active on any WhatsApp app. If it is, it must be deleted before it can be used for the API. 

️ 4. Display Name Guidelines  

Your "Display Name" is what customers see on WhatsApp. It must be approved by Meta and follow these rules:
  • Direct Match: It must match the name on your legal documents or your website branding.
  • No Gimmicks: Avoid all-caps (unless it's an acronym), extra symbols, or emojis.
  • Non-Generic: Names like "Shoes" or "Support" will be rejected. Use "Royal Shoes" or "Convonite Support" instead. 

Pro-Tips for a Smooth Approval  

Common Pitfall
                                    How to Avoid It

Mismatched Details

Ensure the name and address on your Meta Business Suite match your documents word-for-word.

Blurry Uploads

Use high-resolution scans or clear PDF exports. Avoid taking "photos" of documents with a phone.

Expired Documents

Ensure your licenses and certificates are current and not past their expiry date.

2FA Issues

Enable Two-Factor Authentication (2FA) for all admins in your Meta Business Manager.


How Convonite Simplifies This

Navigating Meta’s verification can be tricky. When you choose Convonite, our onboarding experts review your documents before submission to ensure they meet Meta’s 2026 standards, significantly reducing the risk of rejection.

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